Step Up wth Kalen Arreola

Kalen Arreola was a Captain in the Army Reserve and was a Public Affairs Officer from 2003 to 2013, serving in units across the United States to include Nashville, Tenn., Denver, Colo. and Southern Calif.

She served in Operation Iraqi Freedom V in 2007- 2008. After leaving the Army in 2013, she went full time on her marketing agency. Since 2009, she has helped more than 200 business with their marketing and PR challenges, often focusing on how businesses can reach military veterans and families.

Crack the Code for Dealing with Difficult People

Do grumpy, bossy, fussy, energy vampires exist in the world of insurance? Yep! Be the best of the best in business by gracefully managing even the most difficult people.

Insurance professionals seek customer service excellence. This can be illusive given the crankiness inspired by ever-changing insurance processes, deadlines, pricing, and wishful thinking.

Difficult people are everywhere —at work, at home, in traffic, and even on vacation.
Clients want more for less without sticking to enrollment deadlines. Colleagues get angry; they whine, cry, curse, avoid work, know it all, and become moody. Business owners hire poorly, fail to set clear expectations, miscommunicate, change their minds, grump, demean, and forget to give kudos when due.

Read moreCrack the Code for Dealing with Difficult People

Step Up with Charmaine Hammond: Part 2

Charmaine Hammond is an expert in building respectful workplace cultures, and teams that work better together.

Part 2 – In this segment, we chat about how to structure and conduct Sponsor relationships for events and in your business.


As a former Correctional Officer, and dispute resolution expert she dealt with and mediated some of the most difficult conversations and confrontations, she learned that in many ways the challenges behind bars weren’t much different than those around the board room table. She teaches us how to communicate for success, manage the courageous dialogues and bounce forward.