Tips for Customer Service Excellence

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers – colleagues and supervisors.

How do you do this? The answer is customer service excellence. Two communication strategies from the TopLine Patient Experience training help us deal with even the most frustrating internal customers: Empathy and Heart-Head-Heart Communication™.

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Step Up with Julia Harper: Blame it on Your Brain!

Julia Harper, PhD, MS, OTR/L is a psychologist, life coach & mentor, occupational therapist, business owner, speaker and writer. She is also a mother and wife. She brings all of these roles together to serve her mission of helping all people to live their lives beyond limitations.

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Reputations: Negative Online Reviews and How to Manage Them

What’s in a name? Your reputation is your legacy and bottom line. Today’s clients choose us way before they meet us. They consult people they trust, then go online to check our reputations. A single negative review can cancel out any positive personal recommendation.

“I’ve worked for years to build my reputation, only to have one unhappy client trash it online in a second.”

What do you do? Two myths and one reality exist about what to do about a negative online review.

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Step Up with Chuck Gallagher, CSP

Chuck Gallagher joins Margarita and David to share his story and how he transformed a really bad decision into a speaking and training career…

MORE ABOUT CHUCK:

Ethics in the workplace is a serious matter, but talking about it doesn’t have to be “business as usual.”  Chuck Gallagher learned a lesson about ethics, choices and consequences the hard way—but now he shares his experience so that others don’t have to. 

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