Step Up with Shelly Francis

Shelly L. Francis has been the marketing and communications director at the Center for Courage & Renewal since mid-2012. Before coming to the Center, Shelly directed trade marketing and publicity for multi-media publisher Sounds True, Inc. Her career has spanned international program management, web design, corporate communications, trade journals, and software manuals. The common thread throughout her career has been bringing to light best-kept secrets—technology, services, resources, ideas—while bringing people together to facilitate collective impact and good work.

Shelly wrote The Courage Way: Leading and Living with Integrity (February 2018) on behalf of the Center for Courage & Renewal.

http://www.couragerenewal.org/

Entrepreneur, Podcaster, and Philanthropist Shawn Welchef talks about how to have a successful family, business, and life!

Entrepreneur, Podcaster, and Philanthropist, Shawn Welchef joins Margarita and David for an action-packed, heartfelt conversation with tips for family, business, and life. WOW!

Want to improve business and happiness, check out this podcast!

* Owner/Operator/HeadCoach @CaliComfortBBQ
* Host #BehindTheSmoke Podcast – Business & Digital Marketing Weekly BBQ Podcast
* Kansas City Barbecue Society BBQ Contest Organizer #BETonBBQ @DelMarRacing 8/19/18
* Cali’s Largest Amatuer Tailgate & BBQ Contest Organizer #SVBBQFest
* University of San Diego Alum 2005
* Pro Football’s Ultimate Fan Association Member, Class of 2017, #BoltPride
* Digital Media Business Integration Guest Speaker & Podcast Promoter
* Proud New Father & Lucky Husband To My Bulgarian Bride

www.calicomfortbbq.com

Tips for Customer Service Excellence

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers – colleagues and supervisors.

How do you do this? The answer is customer service excellence. Two communication strategies from the TopLine Patient Experience training help us deal with even the most frustrating internal customers: Empathy and Heart-Head-Heart Communication™.

Read moreTips for Customer Service Excellence

Step Up with Julia Harper: Blame it on Your Brain!

Julia Harper, PhD, MS, OTR/L is a psychologist, life coach & mentor, occupational therapist, business owner, speaker and writer. She is also a mother and wife. She brings all of these roles together to serve her mission of helping all people to live their lives beyond limitations.

Read moreStep Up with Julia Harper: Blame it on Your Brain!

Reputations: Negative Online Reviews and How to Manage Them

What’s in a name? Your reputation is your legacy and bottom line. Today’s clients choose us way before they meet us. They consult people they trust, then go online to check our reputations. A single negative review can cancel out any positive personal recommendation.

“I’ve worked for years to build my reputation, only to have one unhappy client trash it online in a second.”

What do you do? Two myths and one reality exist about what to do about a negative online review.

Read moreReputations: Negative Online Reviews and How to Manage Them

Step Up with Chuck Gallagher, CSP

Chuck Gallagher joins Margarita and David to share his story and how he transformed a really bad decision into a speaking and training career…

MORE ABOUT CHUCK:

Ethics in the workplace is a serious matter, but talking about it doesn’t have to be “business as usual.”  Chuck Gallagher learned a lesson about ethics, choices and consequences the hard way—but now he shares his experience so that others don’t have to. 

Read moreStep Up with Chuck Gallagher, CSP