Reputations: Negative Online Reviews and How to Manage Them

What’s in a name? Your reputation is your legacy and bottom line. Today’s clients choose us way before they meet us. They consult people they trust, then go online to check our reputations. A single negative review can cancel out any positive personal recommendation.

“I’ve worked for years to build my reputation, only to have one unhappy client trash it online in a second.”

What do you do? Two myths and one reality exist about what to do about a negative online review.

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Step Up with Chuck Gallagher, CSP

Chuck Gallagher joins Margarita and David to share his story and how he transformed a really bad decision into a speaking and training career…

MORE ABOUT CHUCK:

Ethics in the workplace is a serious matter, but talking about it doesn’t have to be “business as usual.”  Chuck Gallagher learned a lesson about ethics, choices and consequences the hard way—but now he shares his experience so that others don’t have to. 

Read moreStep Up with Chuck Gallagher, CSP

Step Up wth Kalen Arreola

Kalen Arreola was a Captain in the Army Reserve and was a Public Affairs Officer from 2003 to 2013, serving in units across the United States to include Nashville, Tenn., Denver, Colo. and Southern Calif.

She served in Operation Iraqi Freedom V in 2007- 2008. After leaving the Army in 2013, she went full time on her marketing agency. Since 2009, she has helped more than 200 business with their marketing and PR challenges, often focusing on how businesses can reach military veterans and families.

www.kalenmarieconsulting.com

Crack the Code for Dealing with Difficult People

Do grumpy, bossy, fussy, energy vampires exist in the world of insurance? Yep! Be the best of the best in business by gracefully managing even the most difficult people.

Insurance professionals seek customer service excellence. This can be illusive given the crankiness inspired by ever-changing insurance processes, deadlines, pricing, and wishful thinking.

Difficult people are everywhere —at work, at home, in traffic, and even on vacation.
Clients want more for less without sticking to enrollment deadlines. Colleagues get angry; they whine, cry, curse, avoid work, know it all, and become moody. Business owners hire poorly, fail to set clear expectations, miscommunicate, change their minds, grump, demean, and forget to give kudos when due.

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Step Up with Charmaine Hammond: Part 2

Charmaine Hammond is an expert in building respectful workplace cultures, and teams that work better together.

Part 2 – In this segment, we chat about how to structure and conduct Sponsor relationships for events and in your business.

ABOUT CHARMAINE:

As a former Correctional Officer, and dispute resolution expert she dealt with and mediated some of the most difficult conversations and confrontations, she learned that in many ways the challenges behind bars weren’t much different than those around the board room table. She teaches us how to communicate for success, manage the courageous dialogues and bounce forward.

www.raiseadream.com

www.charmainehammond.com

Step Up with Charmaine Hammond: Part 1

Charmaine Hammond is an expert in building respectful workplace cultures, and teams that work better together. As a former Correctional Officer, and dispute resolution expert she dealt with and mediated some of the most difficult conversations and confrontations.. she learned that in many ways the challenges behind bars weren’t much different than those around the board room table. She teaches us how to communicate for success, manage the courageous dialogues and bounce forward.

http://raiseadream.com

www.charmainehammond.com

Thank Heavens for Difficult People!

Red Shoe Strategies for Dealing with Difficult People
Rumor has it, that even in the Renal World, difficult people roam the earth.

Say it ain’t so! Yet, where would we be without difficult people?

Difficult people are irritants. They can help us make pearls.” My mother, Beba G. Gurri, said when we came across difficult people. Without these people, we would not hone our personal power and Red Shoe Attitude or Skills. Somehow, I have faith that we have all taken turns creating and harvesting a long string of pearls. Here’s some salt-free food for thought.

Read moreThank Heavens for Difficult People!