Paperwork and Delegation Skills

Yuck. Paperwork. How often does a piece of paper or virtual document conjure up dread and ire? What’s a winner to do?

 

Aha!

 

Delegation is to the key to my paperwork success. I stink at paperwork. I can read a form and the ink or digital characters just float before my eyes with no meaning.

 

Yet, my daughter Jess or friend, Kathy, who run the Red Shoe business, see clear opportunities and responses.

 

Being Catholic, I forced myself to complete all paperwork by myself. The combination of torture, guilt, and relief was shared by my accountant as he had to deal with my less-than-perfect renditions of completed forms.

 

Why is it that successful business folk have such a hard time delegating to others what they hate or struggle with?  

 

Inviting competent bright and talented staff and team mates into our business invites abundance, excellence, and camaraderie. It’s hard to imagine folk that like paperwork and actually understand it, but, I have. They exist.

 

Red Shoe Ladies Jess Ennis and Kathy Heffner know just how much I appreciate their good-natured efficiency when dispatching odious tasks that would have taken hours for me to complete. My reluctant delegation has allowed our team to move forward in amazing and exciting ways.

 

What took me so long? What’s holding you up?

Credit Where Credit is Due

 

One sure way to build business relationships is to give credit where credit is due. This easy and free strategy is seemingly a disappearing art form.

 

Smart, successful entrepreneurs, professionals, and artists know that to build success we must create and maintain a whole team of supporters past, present, and future.

 

Thanking folk for their contribution to our success publicly and privately is the right thing and the smart thing to do. It makes others feel good about helping us, invites continued mentorship and helpfulness while making us look and feel good.

 

Quick, take out your cell phone and call, text, email, tweet, Facebook, or message a thanks right now.

 

Success is just a thanks away.

Priorities

 

Holidays are a great time to feel crushed by competing obligations. Ho ho hrmph! What’s a grump to do?

 

I’d say that Hawaii sounds good, but those of us that live in Florida are already in paradise.

 

So, its time to take a 15 minute time chunk and do a core brain dump of all obligations, nagging thoughts, and wishes, taking special note of anything we are dreading or avoiding. Looking at this list is any over-loaded individual or procrastinator’s nightmare. It is also the beginning of salvation.

 

With professional To Dos on the left-hand column and personal ones on the right, its clear why we were in hrmph mode.

 

The solution? Look at what you really need to do, what can be delegated, putting due dates and anticipated minutes-hours-days-months needed to complete each task. Delegate what you can, eliminate unneeded items, and dive into a practical plan to attack the list in small time chunks on specified days. If you are paralyzed, take a small break and do something fun or funny. If you need sleep, sleep. When in doubt, call in the cavalry. If you are this overwhelmed, I assume you don’t have a personal assistant or need to learn to delegate. Otherwise, we all have a loved one to call upon who is organized and helpful.

 

Dig in. Fifteen minutes is the answer to your problem!

 

Thanks, Jess, Kathy, Danny, and Elena!

 

Happy year’s end and the beginnings of a great New Year 2014.

Do-overs

 

Don’t you just love new beginnings? So fresh with possibilities and the clean slate of it all?

 

Truth is, each moment is pregnant with possibilities brought on by abstinence. The choice to do or not do, say or not say, think or not think, or indulge or not indulge in any in a range of emotions.

 

From one moment to the next, without any special event or motivator, each of us can claim a do-over. Why wait for a seminal event before we claim the possibilities of the next moments?

Let’s go for it!

Slackers

 

Have you ever noticed that group projects are completed by only one or two in the group? For which projects are you the one or the silent many? Do you contribute only when others fail or when no one else steps up? Or do you contribute what you can when you can? Do you overcommit? This is a silent way to sabotage ourselves and a project all at the same time.

 

One way to claim more energy in our lives is to claim our commitments fully or let them go responsibly. In or out. As kids playing Double Dutch jumprope, we all knew that anything other than true commitment resulted in a smart smack in the face with a dirty rope or a trip sending you unceremoniously to your bottom.

 

So ask yourself? Will you chose to be the one, the silent many, or the rope-smacked slacker? Or will you take on a leadership role, encouraging each in the group to contribute and shine?

Viral Gratitude: The Funny Thing about Gratitude

 

It’s funny to see how lightly we talk about gratitude over Thanksgiving turkey and not really embrace the obligations that come with it. We are grateful for something or someone. Others are grateful for something or someone. For true gratitude to live in our hearts and daily lives, we must dive into the Gratitude Continuum of giving and receiving.

 

For some of us, its just so easy to give without allowing others the grace of giving to us. Is this just as stingy as those that receive and take and take without ever giving to others? Does it count just as much if we are giving to ourselves as to others? Existential as these questions seem, it’s really all about how we invite grace and gratitude in our pursuit of the best fit along the Gratitude Continuum.

 

Appreciating ourselves, others, and the greater context means acknowledging the good and the bad in each of these. So to whom are you giving now? From whom are you receiving? What needs doing for a better flow on the Gratitude Continuum?

With a bit of gentle nudging, a sense of humor, and a big dose of honesty, we can really explore that healthy fit of gratitude for each of us in each context in our lives. Then, and only then, can gratitude become viral.

Graciousness: A Business Strategy

 

Who knew that graciousness could lead to success? Our mothers and Shep Hyken!

 

This weekend, I had the good fortune of hearing Shep Hyken CSP, CPAE speak to the Florida Speaker's Association. His topic was: Get More Bookings and Sell More Product. What a gracious man. He modeled great customer service for our internal and external customers. Wow!

 

While so many speakers and business leaders spend their time talking about themselves, Shep Hyken went out of his way to give thanks and credit where credit was due. He honored his mother for insisting he write thank you notes to clients as a boy wonder in the magic business; his father for teaching him about great customer service, calling to follow up after gigs and while on the phone, asking for referrals; and speakers Zig Ziglar, Brian Tracy, and Earl Nightingale as gifted processors. He even highlighted contributions of several members of the FSA audience. How gracious can one be? Shep Hyken sets a new standard.

 

In our world, this a good habit in terms of mojo and furthering along relationships past, present, and future to invite success via strong human connections. Ooommm…What a lovely concept from a lovely and successful man.

 

Thanks, Shep Hyken for sharing your experience and wisdom.

 

Go forth with graciousness on the path to success in all you do!