Crack the Code for Dealing with Difficult People

Do grumpy, bossy, fussy, energy vampires exist in the world of insurance? Yep! Be the best of the best in business by gracefully managing even the most difficult people.

Insurance professionals seek customer service excellence. This can be illusive given the crankiness inspired by ever-changing insurance processes, deadlines, pricing, and wishful thinking.

Difficult people are everywhere —at work, at home, in traffic, and even on vacation.
Clients want more for less without sticking to enrollment deadlines. Colleagues get angry; they whine, cry, curse, avoid work, know it all, and become moody. Business owners hire poorly, fail to set clear expectations, miscommunicate, change their minds, grump, demean, and forget to give kudos when due.

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Thank Heavens for Difficult People!

Red Shoe Strategies for Dealing with Difficult People
Rumor has it, that even in the Renal World, difficult people roam the earth.

Say it ain’t so! Yet, where would we be without difficult people?

Difficult people are irritants. They can help us make pearls.” My mother, Beba G. Gurri, said when we came across difficult people. Without these people, we would not hone our personal power and Red Shoe Attitude or Skills. Somehow, I have faith that we have all taken turns creating and harvesting a long string of pearls. Here’s some salt-free food for thought.

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Thank Heavens for Difficult People!

 

Red Shoe Strategies for Dealing with Difficult People
Rumor has it, that even in the Renal World, difficult people roam the earth.

Say it ain’t so! Yet, where would we be without difficult people?

Difficult people are irritants. They can help us make pearls.” My mother, Beba G. Gurri, said when we came across difficult people. Without these people, we would not hone our personal power and Red Shoe Attitude or Skills. Somehow, I have faith that we have all taken turns creating and harvesting a long string of pearls. Here’s some salt-free food for thought.

Read moreThank Heavens for Difficult People!

Choose Happiness, Own Your Power! The Key to Success is a Red Shoe Attitude

There is an elegant power to happiness. It helps us succeed in love and life.

Yet, happiness cannot be a goal. It is the by-product of living with our values matching our behavior. It’s all about owning our power.

How do you give away your happiness? For women, the answer is easiest to see in how we deal with difficult people and situations.

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Victims, Bullies, and Heroes

With so much talk about bullies these days, I wanted to pose my tilted perspective.

It’s so easy to point to this star or that hero and say that she is a bully or that he is a victim. The story is often so much more complicated than that. Besides, aren’t we all tempted to see ourselves as the perfect one in our own story.

In truth, we are all victims, bullies, and heroes. Sometimes, we are the bully. Sometimes we are the victim or the hero. Other times, we play all three roles during one incident.

Although violent behavior cannot be tolerated and victims cannot be blamed, if we look beyond blame to contribution, we see a richer story. This story offers more possibilities for change and growth.

The real question is: How did I contribute to the role of bully, hero, or victim? Asking the question, in and of itself sets us on the path of true accountability and steers us from victimization of ourselves and others. After all, what is a bully, but someone who has been victimized by aggression, indulgence, or neglect?

7 Ways to Sabotage Ourselves

When I procrastinated as a child, fussing over little details, my father, Joseph N. Gurri, M.D., would kiss me on the head and softly say, “Perfection is the enemy of completion.” He was so right. How delicious it is to ponder one little detail while avoiding other less attractive aspects of an unfinished project. In my consulting and coaching practice, I face these very issues with clients and myself. So naturally, when I was avoiding a project, I came up with 7 Ways to Sabotage ourselves. I never said a good procrastination couldn’t be productive!

7 Ways to Sabotage Ourselves

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Credit Where Credit is Due

One sure way to build business relationships is to give credit where credit is due. This easy and free strategy is seemingly a disappearing art form.

Smart, successful entrepreneurs, professionals, and artists know that to build success we must create and maintain a whole team of supporters past, present, and future.

Thanking folk for their contribution to our success publicly and privately is the right thing and the smart thing to do. It makes others feel good about helping us, invites continued mentorship and helpfulness while making us look and feel good.

Quick, take out your cell phone and call, text, email, tweet, Facebook, or message a thanks right now.

Success is just a thanks away.

Graciousness: A Business Strategy

Who knew that graciousness could lead to success? Our mothers and Shep Hyken!

This weekend, I had the good fortune of hearing Shep Hyken CSP, CPAE speak to the Florida Speaker’s Association. His topic was: Get More Bookings and Sell More Product. What a gracious man. He modeled great customer service for our internal and external customers. Wow!

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