When it comes to customer service, we think of clients, vendors, and community partners. We skip over internal customers such as colleagues, supervisors, and supervisees. Both are crucial to respectful, productive, inclusive workplace cultures.
Too often, we feel thrown under that proverbial blame bus by a colleague or customer. Too often we pass the buck and are quick to shift the responsibility to others. We can do better.
Customer service is simple, not easy. Internal and external customer service failures are inevitable and a great opportunity to create trust. Some magic phrases, said sincerely, are key. A sarcastic tone, eye roll, or impatient gesture cancel the magic.