Step Up with Charmaine Hammond: Part 2

Charmaine Hammond is an expert in building respectful workplace cultures, and teams that work better together.

Part 2 – In this segment, we chat about how to structure and conduct Sponsor relationships for events and in your business.

ABOUT CHARMAINE:

As a former Correctional Officer, and dispute resolution expert she dealt with and mediated some of the most difficult conversations and confrontations, she learned that in many ways the challenges behind bars weren’t much different than those around the board room table. She teaches us how to communicate for success, manage the courageous dialogues and bounce forward.

www.raiseadream.com

www.charmainehammond.com

Step Up with Charmaine Hammond: Part 1

Charmaine Hammond is an expert in building respectful workplace cultures, and teams that work better together. As a former Correctional Officer, and dispute resolution expert she dealt with and mediated some of the most difficult conversations and confrontations.. she learned that in many ways the challenges behind bars weren’t much different than those around the board room table. She teaches us how to communicate for success, manage the courageous dialogues and bounce forward.

http://raiseadream.com

www.charmainehammond.com

Gift-giving and the Law of Attraction

 

So very often gifts become a channel for showing off rather than connecting genuinely. We are tempted to pretend we are doing better than we are or tempted to show off how well we are doing by giving clients and colleagues extravagant gifts. To what end? Spending money unwisely is simply “Gobbling the Marshmallow”  as a colleague, Dr. Joachim de Posada would say in his popular Marshmallow books.

 

And another thing… A pet peeve of mine is giving gifts as an avenue to have others walk around with items emblazoned with our logo. Is this really a thank you gift? Nope. It’s advertising.

 

Not that there’s anything wrong with advertising. It’s okay to give logoed items as advertisement as long as this is transparent. I sit here typing, sipping hot tea from one of my favorite mugs with a logo discreetly displayed. This travel mug was given to my by a friend, Achim Nowak of Influens as a year end gift of appreciation to clients and contributors. Great gift.

 

When did we lose that sense of civility and let ourselves be enticed into giving gifts with mixed intent? The best gifts of all are priceless: 1. keep our promises, 2. give credit where credit is due, and 3. remember to share the wealth, inviting abundance with a generous spirit and effective referrals.

 

Cheers!

Business Ethics with Referrals

 

In tough financial times, its easy for business folk to fall into the habit of taking on every client and project even when they and the client would be best served with a perfect referral.

 

The perfect referral is good for business and the greater good. It builds credibility for our businesses, our reputations, and trust with our clients and colleagues.

 

So… Why don’t we refer?

Ego, jealousy, fearfulness, stinginess… The reasons are many. It’s best to have faith in ourselves and in our clients that they recognize what we have to offer without having to take on clients or projects that are outside of our sweet spot of expertise, too much for the targeted time period, or simply not our cup of tea. Being all things to all people is a great way to disappoint others and to reach for great mediocrity.

 

It’s a sign of abundance and wisdom to make that perfect referral. So, build those relationships, strengthen your business, and reach for the success that you have fostered so thoughtfully.

 

Refer for success. Who’s on your list?

Paperwork and Delegation Skills

Yuck. Paperwork. How often does a piece of paper or virtual document conjure up dread and ire? What’s a winner to do?

 

Aha!

 

Delegation is to the key to my paperwork success. I stink at paperwork. I can read a form and the ink or digital characters just float before my eyes with no meaning.

 

Yet, my daughter Jess or friend, Kathy, who run the Red Shoe business, see clear opportunities and responses.

 

Being Catholic, I forced myself to complete all paperwork by myself. The combination of torture, guilt, and relief was shared by my accountant as he had to deal with my less-than-perfect renditions of completed forms.

 

Why is it that successful business folk have such a hard time delegating to others what they hate or struggle with?  

 

Inviting competent bright and talented staff and team mates into our business invites abundance, excellence, and camaraderie. It’s hard to imagine folk that like paperwork and actually understand it, but, I have. They exist.

 

Red Shoe Ladies Jess Ennis and Kathy Heffner know just how much I appreciate their good-natured efficiency when dispatching odious tasks that would have taken hours for me to complete. My reluctant delegation has allowed our team to move forward in amazing and exciting ways.

 

What took me so long? What’s holding you up?

Credit Where Credit is Due

 

One sure way to build business relationships is to give credit where credit is due. This easy and free strategy is seemingly a disappearing art form.

 

Smart, successful entrepreneurs, professionals, and artists know that to build success we must create and maintain a whole team of supporters past, present, and future.

 

Thanking folk for their contribution to our success publicly and privately is the right thing and the smart thing to do. It makes others feel good about helping us, invites continued mentorship and helpfulness while making us look and feel good.

 

Quick, take out your cell phone and call, text, email, tweet, Facebook, or message a thanks right now.

 

Success is just a thanks away.

Slackers

 

Have you ever noticed that group projects are completed by only one or two in the group? For which projects are you the one or the silent many? Do you contribute only when others fail or when no one else steps up? Or do you contribute what you can when you can? Do you overcommit? This is a silent way to sabotage ourselves and a project all at the same time.

 

One way to claim more energy in our lives is to claim our commitments fully or let them go responsibly. In or out. As kids playing Double Dutch jumprope, we all knew that anything other than true commitment resulted in a smart smack in the face with a dirty rope or a trip sending you unceremoniously to your bottom.

 

So ask yourself? Will you chose to be the one, the silent many, or the rope-smacked slacker? Or will you take on a leadership role, encouraging each in the group to contribute and shine?

Graciousness: A Business Strategy

 

Who knew that graciousness could lead to success? Our mothers and Shep Hyken!

 

This weekend, I had the good fortune of hearing Shep Hyken CSP, CPAE speak to the Florida Speaker's Association. His topic was: Get More Bookings and Sell More Product. What a gracious man. He modeled great customer service for our internal and external customers. Wow!

 

While so many speakers and business leaders spend their time talking about themselves, Shep Hyken went out of his way to give thanks and credit where credit was due. He honored his mother for insisting he write thank you notes to clients as a boy wonder in the magic business; his father for teaching him about great customer service, calling to follow up after gigs and while on the phone, asking for referrals; and speakers Zig Ziglar, Brian Tracy, and Earl Nightingale as gifted processors. He even highlighted contributions of several members of the FSA audience. How gracious can one be? Shep Hyken sets a new standard.

 

In our world, this a good habit in terms of mojo and furthering along relationships past, present, and future to invite success via strong human connections. Ooommm…What a lovely concept from a lovely and successful man.

 

Thanks, Shep Hyken for sharing your experience and wisdom.

 

Go forth with graciousness on the path to success in all you do!